Rethink
YOUR
customer
experience
Brave Perspectives
Organic Growth
Lasting Impact
Durable results
Brave Perspectives Organic Growth Lasting Impact Durable results
If you have the passion,
you deserve to stand out
You have felt the pride of seeing a customer return because they love what you do.
What would your business look like if everyone returned?
What would it look like next year?
What about the year after that?
They want to discover a gem.
They want to rave about something. They want to call it theirs. They want to refer their friends and colleagues because you are exactly what they are looking for. They want to come back time, and time again. They want to advocate and cheer for your success because they were a part of it.
This is customer success
It’s about identifying exactly who your customer is, and effortlessly delivering them value. If you’re content with good enough, BOLD isn’t for you. But if you’re ready to tackle the tough questions, push the boundaries, and build processes and practices to deliver an unforgettable customer experience.
Become the leader in your market,
set a new standard,
and leave your competition far behind.
I can help
With over a decade of experience and expertise driving customer loyalty and impactful results from local startup to part of a global category leader—earning unicorn status (valued at over $1 billion) and centaur benchmarks (annual recurring revenue of $100M)—I’ve built programs designed to relentlessly pursue the ultimate goal: 100% customer retention.
This goal is what drives tech growth.
And is only achieved with complete customer outcomes obsession. It is carefully crafted through empathy, bold strategy, and lightweight systems. Whether aligning large teams, designing customer journeys, or dreaming up innovative solutions, my approach remains the same:
listen deeply
act purposefully
deliver beyond expectations
But this journey isn’t about me—it’s about you.
This is your story, you and your business are the hero, and I’m here to guide you. Together, we’ll transform your customer experience into a powerful engine for loyalty, growth, and industry leadership.
If you're ready to rethink your customer experience and make meaningful connections with your audience, let's talk.
[Travis has] A keen understanding of customer needs and a knack for pinpointing the value proposition that resonates most with them.
Tara Jaf
- Director, Staffbase Campus
Why Customer Success and Experience?
Not just buzzwords—it’s the engine that powers sustainable growth. Most businesses invest heavily in marketing and sales to attract new customers, but without an exceptional customer experience, that investment only pays off once.
Customer Success, when done right, creates a seamless experience that keeps 70-99% of your customers coming back for more, time and again. These are the principles the tech industry uses to achieve explosive growth—but they can work for any business. Deliver customer outcomes in many low-impact ways and you’ll see more repeat business and customers become your biggest advocates, supercharging your growth.
Services
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One-Time Assessment
A deep dive with an outside perspective into your business to identify challenges and opportunities, followed by actionable improvement recommendations.
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Ongoing Coaching
Gain a partner for you and your team to implement changes that drive long-term growth, ensuring that your customer experience becomes your strongest asset.
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Team Workshops
Interactive sessions for your staff or management teams, focusing on the tools, playbooks, and strategies needed to create a customer-first culture and lead the market.
Not convinced?
CONVINCED?
Every business is unique, and so are its challenges and opportunities.
Let’s schedule a time to dive into what’s working, what’s not, and where there’s room to elevate your customer experience. Whether it’s boosting retention, refining your service, or finding new growth opportunities, I’m here to listen, challenge, and help you uncover the solutions that drive real impact.